CLEANING SERVICES PRIVACY POLICY

MC Cleaning Services San Diego, California Last Updated: March 2026 mccleansd.com | info@mccleansd.com

This Privacy Policy describes how MC Cleaning Services ("Company," "we," "us," or "our") collects, uses, and protects your information when you book or use our cleaning services. This policy covers information collected through our booking form, website, and direct communications.

For information about how we handle data collected through general use of our website please visit mccleansd.com/privacy.

By booking our services you agree to the collection and use of your information as described in this policy. If you do not agree please do not book our services.

1. INFORMATION WE COLLECT

Information you provide directly when booking:

• Full name

• Email address

• Phone number

• Service address

• Number of bedrooms and bathrooms

• Preferred service date and time

• Cleaning frequency preference

• Selected add-on services

• Special instructions or notes

• Pet information including number and type of pets

• Health or safety information such as allergies or chemical sensitivities that affect how we clean

• Home access information including keys, lockbox codes, gate codes, alarm codes, and garage door codes

Information collected automatically:

• IP address

• Browser type and operating system

• General geographic location based on IP address

• Pages visited and how you interact with our booking form

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Schedule, confirm, and deliver your cleaning service

• Calculate accurate pricing based on your home size and selected services

• Access your property safely to perform cleaning services

• Accommodate special requests, pet needs, and health or safety considerations

• Send appointment confirmations, reminders, and service updates

• Process payments securely

• Respond to your questions and provide customer support

• Improve our services and customer experience

• Send occasional promotional offers if you have opted in

• Detect and prevent fraud and security issues

• Comply with legal obligations

3. HOME ACCESS INFORMATION

We understand that providing keys, codes, and access information requires significant trust. We handle this information with the highest level of care:

• Access information is stored securely and shared only with the specific team member assigned to your appointment

• Access information is never shared with any unauthorized third party

• Keys are labeled without identifying information for security

• You will be notified immediately if there is ever any concern about the security of your access information

• You may request deletion or return of your access information at any time by contacting us at info@mccleansd.com

• We recommend updating your access codes periodically as a general security practice

4. HOW WE SHARE YOUR INFORMATION

Our cleaning team: We share necessary information such as your name, address, service details, access instructions, and pet information with our cleaning staff so they can provide your service. This is limited strictly to what is needed to complete your appointment.

Third party service providers: We work with the following third party services to operate our business:

• ZenMaid — booking and scheduling platform. View their privacy policy at zenmaid.com

• Stripe — payment processing. View their privacy policy at stripe.com

• Venmo Business — payment processing. View their privacy policy at venmo.com

• Google — mapping, navigation, and business profile. View their privacy policy at google.com

• Hostinger — website hosting. View their privacy policy at hostinger.com

These service providers are used only for the purposes necessary to deliver our services. We do not authorize them to use your information for their own marketing purposes.

Insurance providers: In the event of property damage or other incidents we may share relevant information with our insurance provider to process claims and resolve disputes.

Legal requirements: We may disclose your information when required by law, court order, or government request, or when necessary to protect our rights, your safety, or the safety of others, or to detect and prevent fraud.

We do not sell your personal information to any third party.

5. PAYMENT INFORMATION

• Payment processing is handled securely by Stripe, Venmo Business, and Zelle

• MC Cleaning Services does not store your full credit card or payment details on our systems

• All payment transactions are encrypted and processed securely through our payment processors

• For recurring services your payment method may be retained on file through our secure payment processor

6. TEXT MESSAGE COMMUNICATIONS

If you provide your mobile phone number you consent to receive text messages from MC Cleaning Services including:

• Appointment confirmations and reminders

• Service updates or delays

• Billing and payment notifications

You may also receive occasional promotional messages if you have opted in. You can opt out of promotional text messages at any time by replying STOP to any message we send. Standard message and data rates may apply.

7. PHOTOS

• MC Cleaning Services may take before and after photos of cleaned areas for quality control and marketing purposes

• Photos are stored securely and never include people, personal identifying documents, or sensitive personal items

• If you do not wish for photos to be taken please notify us in writing before your appointment

• By not opting out you grant MC Cleaning Services permission to use photos for marketing purposes

8. DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This is particularly important for sensitive information such as home access codes and payment details.

However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security. We encourage you to periodically update access codes and take appropriate security measures at your property.

9. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services and maintain your service history

• Comply with legal and tax obligations

• Resolve disputes and enforce our agreements

Booking records are retained for a minimum of 3 years for business and tax purposes. When information is no longer needed we will securely delete or anonymize it. You may request deletion of your personal information at any time subject to legal retention requirements.

10. YOUR PRIVACY RIGHTS

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Opt out of marketing communications at any time

• Request return or deletion of your home access information

To exercise any of these rights contact us at info@mccleansd.com. We will respond within the timeframe required by applicable law.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

As a California based business serving California residents we comply with the California Consumer Privacy Act (CCPA). California residents have the following additional rights:

• The right to know what personal information is collected, used, and shared

• The right to request deletion of your personal information

• The right to opt out of the sale of your personal information

• The right to equal service and price even if you exercise your privacy rights

MC Cleaning Services does not sell your personal information.

To submit a California privacy rights request contact us at info@mccleansd.com.

12. THIRD PARTY LINKS

Our website and booking form may contain links to third party websites including social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any information.

13. CHILDREN'S PRIVACY

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child please contact us immediately at info@mccleansd.com.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify existing recurring clients of material changes via email or text at least 30 days before they take effect. Changes will be posted at mccleansd.com/service-privacy with an updated date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. CONTACT

For questions or requests regarding this Privacy Policy:

MC Cleaning Services San Diego, California 📧 info@mccleansd.com 🌐 mccleansd.com

For our Website Terms of Service please visit mccleansd.com/terms For our Cleaning Service Terms please visit mccleansd.com/service-terms For our Website Privacy Policy please visit mccleansd.com/privacy